Once all refunds have been processed the account status will change to closed and the unused postage balance is refunded. If Endicia does not receive the paperwork, physical refunds will be automatically rejected in 90 days. This means it will take 90 days before your account can close and the unused postage balance refunded to you. If you have outstanding physical refund requests and you will NOT be sending in paperwork for the request to complete the refund process, send an email to and ask that we reject the refund request. It will remain with a Pending Close status until all requests have been processed before closing. Note: If you have pending refund requests for postage misprints, the account status changes to Pending Close. It is important to verify that the mailing address on the account is correct before you close the account, in order to avoid delays. The check will be issued to the contact name on the account. Postage balance refunds for postage purchased using direct debit from a checking account will be mailed as a check. If you haven't purchased postage within 3 months, the balance refund may be mailed to you in the form of a check. When closing the account, the remaining postage balance will be refunded back to the credit card last used to purchase postage.
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For all other account types, select Update Profile > Close Account. If you have a DYMO Stamps account, click Close Account. Note : If you are unable to login, click here. You can also find your account number in StarShip under Setup > Carriers Interfaces > USPS > Account tab.
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Select Option 6, and then select Option 3. It also preserves your account history, which is accessible online at . To change to a no monthly fee account, please call 80.
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The no monthly fee account only allows access to the DYMO Stamps software (printing individual stamps vs. If you had an Endicia account in a previous version, you'll need to create a new Endicia account and either close your current Endicia account or request that it be downgraded to a no monthly fee account. With StarShip you gain access to these rates without contracts or minimum shipping volume restrictions.
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When you upgrade to StarShip 15.2 and higher, you can take advantage of discounted USPS pricing, also known as Commercial Plus Pricing or CPP. Close or Downgrade an Endicia Account Close or Downgrade an Endicia Account
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